Our Policies
These policies set out how The Neurodiversity Service delivers its assessment and support services, handles your information, manages clinical decisions, and responds to concerns. They are reviewed regularly and updated as our service evolves.
Service Terms
The terms that apply when you book or use our services.
Client Terms of Service
The agreement between you and The Neurodiversity Service when you book an assessment or support service.
Refunds, Cancellations & Rescheduling
How cancellations, rescheduling and refunds work, including the 14-day cancellation period.
Humm Finance Terms
Terms that apply when you choose to pay using Humm finance.
Clinical & Safeguarding
How we handle clinical care, consent, safeguarding and outcomes.
Safeguarding & Confidentiality
How we handle confidentiality, when we may need to share information, and what to do in an emergency.
Consent Policy
How we capture informed consent for assessments and support. (Under review — to be updated.)
Mental Capacity Act Policy
Our approach to assessing and supporting decision-making capacity.
Clinical Outcome Review & Appeal
The process for requesting a clinical review or appealing an assessment outcome.
Complaints Policy
How to raise a complaint and what to expect from our response.
Data & Privacy
How we handle your personal data and cookies.
Need a policy in a different format?
All our policies are written in plain English. If you need a policy in large print, easy-read, alternative format, or a different language, please let us know and we will do our best to help.
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