Cookie Policy

7.1 About this Cookie Policy

This Cookie Policy explains how The Neurodiversity Service uses cookies and similar technologies on its website.

Cookies are small text files placed on your device when you visit a website. Similar technologies include pixels, tags, scripts, local storage and tracking technologies.

7.2 Types of cookies we may use

Strictly necessary cookies

These are needed for the website to work properly. They may support security, page loading, checkout, forms, session management, cookie preferences and fraud prevention. These cookies do not usually require consent, but we tell you about them.

Functional cookies

These help remember preferences or improve website functionality, such as accessibility settings or saved choices.

Analytics cookies

These help us understand how visitors use the website, which pages are visited, how people find us, and how the website performs. We may use Google Analytics or similar tools. Analytics cookies will only be used where required consent has been given.

Marketing cookies and pixels

These may help us measure advertising performance or show relevant content on platforms such as Meta/Facebook, Instagram, TikTok or Google. Marketing cookies and pixels will only be used where required consent has been given.

We also set two first-party cookies of our own, tns_attrib and tns_last, which record how you first reached our website and how you last reached it (for example, which advert or campaign brought you here). This lets us understand which of our campaigns are helpful without identifying you. They store only campaign and advert references — never your name, email, phone number or any health information — last up to 90 days, and are only set where you have given marketing consent. Clearing marketing cookies removes them.

7.3 Tools we may use

Depending on our website setup, we may use:

• Google Analytics;
• Meta/Facebook Pixel;
• TikTok Pixel;
• Cloudflare security or performance tools;
• Stripe checkout or payment technologies;
• Humm finance/payment technologies;
• our own first-party campaign-attribution cookies (tns_attrib, tns_last);
• website hosting, form and consent-management tools.

The exact tools may change over time.

7.4 Managing cookies

When you first visit our website, you should be given options to:

• accept all cookies;
• reject non-essential cookies;
• manage preferences;
• choose analytics and marketing settings separately.

You can also adjust your browser settings to block or delete cookies. Some website features may not work correctly if cookies are disabled.

You can change your cookie preferences at any time by selecting Cookie Settings in the website footer.

7.5 Updates

We may update this Cookie Policy when our website, technology or legal obligations change.